Webinars

Find upcoming and previously recorded customer management webinars, which allow you to learn more about topics to your work, without having to spend time and money traveling.
88 webinar results
   Page  of 9  
  • Tuesday, September 30, 2014, 2:00 PM - 3:00 PM ET

    Accelerated everything. Highly mobile workforces, the global economy, and the ever-burgeoning trend for “bring your own device” have detonated customer demand for effective response and resolution.
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  • Thursday, July 10, 2014, 1:00 PM - 2:00 PM ET

    Want to improve your call center or contact center metrics? Tired of paying the consequences for overstaffing, understaffing or underperforming agents? Join leading experts on workforce management, contact center operations and quality management to learn how the Cloud helps you: Manage staffing levels to pay for just the right expertise for customer interactions Improve performance over time,
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  • Monday, June 30, 2014, 12:00 PM - 5:00 PM ET

    From June 9-13, nearly 2000 of the world's most innovative, accomplished and passionate customer service professionals will congregate at the 15th Annual Call Center Week in Las Vegas.
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  • Wednesday, June 25, 2014, 1:00 PM - 2:00 PM ET

    On average, a manager at a contact center spends 93 days coaching their teams each year . This is a significant time and resource commitment for both the coaches and their agents.
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  • Tuesday, June 24, 2014, 1:00 PM - 2:00 PM ET

    Customer service is supposed to be easy.  It is supposed to be painless.  It is supposed to help customers. Unfortunately, far too many organizations are producing harmfully difficult customer experiences that force customers to devote excessive time and effort in exchange for minimal reward.
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  • Wednesday, May 21, 2014, 11:00 AM - 12:00 PM ET

    Case Study: How the Boston Globe Increased Customer Self-Service by 58% | Embracing Disruption to Get Closer to Customers Stop the presses!  The media industry has faced massive disruption in recent years, but they are not alone.
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  • Wednesday, April 23, 2014, 3:00 PM - 4:00 PM ET

    It seems few organisations have found the right recipe for satisfying their customers' taste for multi-channel engagement. Recent research suggests it remains a mediocre experience for most.
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  • Monday, March 31, 2014, 12:00 PM - 5:00 PM ET

    Most businesses claim to care about the customer experience.  A considerably smaller amount actually delivers a satisfying one. It is a story as old as time:  talking the talk but not walking the walk.
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  • Wednesday, February 19, 2014, 2:00 PM - 3:00 PM ET

    In a survey conducted by Call Center IQ, 68% of executives confirmed plans to increase their customer service budgets in 2014.  Stop me if you think you’ve heard this one before.
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  • Wednesday, December 11, 2013, 1:00 PM - 2:00 PM ET

    It’s an old story: Call centers suffer from chronically high turnover. Disengagement among agents is common, and replacing them can cost 1.5 times their annual salary.
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  • Wednesday, December 4, 2013, 2:00 PM - 3:00 PM ET

    In a day and age where the contact center landscape is changing at a rapid pace, it has become increasingly clear that it is all about enhancing the customer experience by being at the center of every customer interaction. From multi-channel, to omni-channel, mobile customer engagement and proactive care, each of these trends are an essential part of your cloud contact center strategy and are now required to cater to the informed and tech-savvy customer.
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88 webinar results
   Page  of 9  


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