Webinars

Find upcoming and previously recorded customer management webinars, which allow you to learn more about topics to your work, without having to spend time and money traveling.
93 webinar results
   Page  of 10  
  • Tuesday, March 24, 2015, 12:00 PM - 4:00 PM ET

    Businesses need to care about their customers.  They need to improve their customer experiences.  They need to drive increased customer satisfaction.
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  • Thursday, January 29, 2015, 12:00 PM - 1:00 PM EST

    Companies invest millions of dollars in contact center technologies to give customers the ability to communicate with their representatives and demonstrate that they are easy to do business with.
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  • Monday, December 15, 2014, 12:00 PM - 2:00 PM ET

    Learn how your peers are using innovative contact center solutions to reduce costs, boost productivity, maximize customer satisfaction and drive revenue growth.
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  • Wednesday, December 3, 2014, 2:00 PM - 3:00 PM ET

    You know your customers are demanding it.  You know your business will ultimately benefit from it.  But how do you do it? Given the stakes associated with the customer experience in today's marketplace, contact center transformation cannot be limited to discussion--it must manifest in action.
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  • Wednesday, November 5, 2014, 11:00 AM - 12:00 PM ET

    The emergence of digital channels has given the power to self serve and convenience to end-customers. However, consumers tend to move between channels expecting seamless service.
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  • Tuesday, September 30, 2014, 2:00 PM - 3:00 PM ET

    Accelerated everything. Highly mobile workforces, the global economy, and the ever-burgeoning trend for “bring your own device” have detonated customer demand for effective response and resolution.
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  • Thursday, July 10, 2014, 1:00 PM - 2:00 PM ET

    Want to improve your call center or contact center metrics? Tired of paying the consequences for overstaffing, understaffing or underperforming agents? Join leading experts on workforce management, contact center operations and quality management to learn how the Cloud helps you: Manage staffing levels to pay for just the right expertise for customer interactions Improve performance over time,
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  • Monday, June 30, 2014, 12:00 PM - 5:00 PM ET

    From June 9-13, nearly 2000 of the world's most innovative, accomplished and passionate customer service professionals will congregate at the 15th Annual Call Center Week in Las Vegas.
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  • Wednesday, June 25, 2014, 1:00 PM - 2:00 PM ET

    On average, a manager at a contact center spends 93 days coaching their teams each year . This is a significant time and resource commitment for both the coaches and their agents.
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  • Tuesday, June 24, 2014, 1:00 PM - 2:00 PM ET

    Customer service is supposed to be easy.  It is supposed to be painless.  It is supposed to help customers. Unfortunately, far too many organizations are producing harmfully difficult customer experiences that force customers to devote excessive time and effort in exchange for minimal reward.
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  • Wednesday, May 21, 2014, 11:00 AM - 12:00 PM ET

    Case Study: How the Boston Globe Increased Customer Self-Service by 58% | Embracing Disruption to Get Closer to Customers Stop the presses!  The media industry has faced massive disruption in recent years, but they are not alone.
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93 webinar results
   Page  of 10  


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