Webinars

Find upcoming and previously recorded customer management webinars, which allow you to learn more about topics to your work, without having to spend time and money traveling.
107 webinar results
   Page  of 11  
  • Wednesday, February 24, 2016, 1:00 PM - 2:00 PM EST

    What if your Salesforce Community provided fast access to all of the answers your members need, wherever that content resides?      Now, what if your Salesforce Community could actually learn from your members?  What if it could analyze user activity and automatically deliver the content that will help each user be successful?      Well now it can.
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  • Thursday, January 28, 2016, 12:00 PM - 1:00 PM EST

    Consumers are increasingly using chat, to connect with brands and with each other. But, today’s consumers, digital nomads in this omnichannel world, demand intelligent, higher quality experiences from the chat channel.
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  • Wednesday, January 27, 2016, 2:00 PM - 3:00 PM EST

    During this webinar, we will discuss how Microsoft Dynamics CRM can help drive out OPEX in your customer care center, while providing key KPIs to help you make informed business decisions to delight and retain your customers.
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  • Wednesday, January 27, 2016, 12:00 PM - 1:00 PM EST

    Your CRM does a great job of tracking all of the valuable information your customers provide, and organizing that information to help agents more effectively up-sell and cross-sell, target marketing efforts, and solve potential issues before they escalate.
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  • Monday, December 14, 2015, 2:00 PM - 3:00 PM ET

    Making chat work for your enterprise can prove to be more challenging than you expected. You were told that concurrency would be as high as 3.0, that every chat would equal a deflected phone call, and that you could re-train your voice agents to the chat channel in 4 hours or less.
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  • Tuesday, December 8, 2015, 12:00 PM - 3:00 PM Eastern

    The Future of the Contact Center A CCIQ Online Summit December 8 - 10 | 12-3PM ET Preliminary Registration 2015 is coming to an end, but the “age of the empowered customer” is only just beginning.
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  • Wednesday, October 14, 2015, 2:00 PM - 3:00 PM Eastern Time

    Consumer behavior is forcing Customer Care organizations to change the way they interact, engage, and support their customers. A recent Forrester Research study shows that nearly two thirds of Customer Care centers do not manage inquiries the same way—affecting customer satisfaction and retention.
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  • Thursday, October 8, 2015, 1:00 PM - 2:00 PM ET

    In today’s omni-channel world, the demand for superb customer service is as significant as it has ever been.  Customers demand efficient calls, high-quality, relevant information and resolution on the first contact.
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  • Thursday, September 24, 2015, 2:00 PM - 3:00 PM Eastern Time Zo

    86% of consumers are put on hold every time they contact a business. In fact, the average person spends almost 43 days of their entire life on hold. Not surprisingly, customers say their biggest frustration when phoning a contact center – by a whopping 43% – is being put on hold.
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  • Thursday, July 23, 2015, 1:00 PM - 2:00 PM EST

    Organizations are quickly moving to implement multichannel analytics with the intention of using this tool to improve the customer experience, but in the rush they are all too often neglecting to have both a resource and process strategy firmly in place.
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  • Tuesday, June 30, 2015, 1:00 PM - 2:00 PM EST

    It seems simple. You want to engage with visitors on your site on mobile or web - you provide them with the option to call you or message you. Your job is done, right? Not so fast.
    Learn more

107 webinar results
   Page  of 11  


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