Webinars

Find upcoming and previously recorded customer management webinars, which allow you to learn more about topics to your work, without having to spend time and money traveling.  

144 webinar results
of 14
Wednesday, June 8, 2016, 02:00 PM - 03:00 PM EDT

Empower Your Employees and Customers with Knowledge Using Microsoft Dynamics CRMToday’s customers expect more out of customer service. It is critical to your organization’s success to be able to provide your employees with the right information at the right time during customer interactions....
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Wednesday, April 20, 2016, 01:00 PM - 02:00 PM EDT
Roger Lee

According to ICMI, over 62% of contact centers are perceived as a cost center by their organizations. Contact centers are continually asked to do more with less – save money, save time, optimize – and yet still deliver a memorable and effortless customer experience with every call. But do other...
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Thursday, January 28, 2016, 12:00 PM - 01:00 PM EST
Leslie Joseph

Consumers are increasingly using chat, to connect with brands and with each other. But, today’s consumers, digital nomads in this omnichannel world, demand intelligent, higher quality experiences from the chat channel. How many enterprises are actively thinking about the impact this has on the...
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Wednesday, January 27, 2016, 02:00 PM - 03:00 PM EST
Greg Moser

During this webinar, we will discuss how Microsoft Dynamics CRM can help drive out OPEX in your customer care center, while providing key KPIs to help you make informed business decisions to delight and retain your customers. Join our webinar to learn more about:  Current customer care...
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Wednesday, January 27, 2016, 12:00 PM - 01:00 PM EST
Amanda Anderson

Your CRM does a great job of tracking all of the valuable information your customers provide, and organizing that information to help agents more effectively up-sell and cross-sell, target marketing efforts, and solve potential issues before they escalate. And while many leading CRM solutions...
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Tuesday, January 12, 2016, 01:00 PM - 02:00 PM EST
Tucker Hall

What if your Salesforce Community provided fast access to all of the answers your members need, wherever that content resides?      Now, what if your Salesforce Community could actually learn from your members?  What if it could analyze user activity and automatically deliver...
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Monday, December 14, 2015, 02:00 PM - 03:00 PM EST
Reagan Miller

Making chat work for your enterprise can prove to be more challenging than you expected. You were told that concurrency would be as high as 3.0, that every chat would equal a deflected phone call, and that you could re-train your voice agents to the chat channel in 4 hours or less. ...
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Tuesday, December 8, 2015, 12:00 PM - 03:00 PM EST

The Future of the Contact Center A CCIQ Online Summit December 8 - 10 | 12-3PM ET Preliminary Registration2015 is coming to an end, but the “age of the empowered customer” is only just beginning.  Customer demands and expectations are increasing, and the challenges for contact center...
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Wednesday, October 14, 2015, 02:00 PM - 03:00 PM EDT
Art Schoeller

Consumer behavior is forcing Customer Care organizations to change the way they interact, engage, and support their customers. A recent Forrester Research study shows that nearly two thirds of Customer Care centers do not manage inquiries the same way—affecting customer satisfaction and retention....
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Thursday, October 8, 2015, 01:00 PM - 02:00 PM EDT

In today’s omni-channel world, the demand for superb customer service is as significant as it has ever been.  Customers demand efficient calls, high-quality, relevant information and resolution on the first contact. Can you deliver?Technology can help but only if you select the right...
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144 webinar results
of 14