Customer Experience
Posted: 05/10/2016
We are all striving to cultivate this "mojo." We want our customer experiences and agent experiences to become magical, because magical experiences drive glorious business results Full Podcast »
Contributor: Tripp Babbitt
Posted: 04/26/2011
Tripp Babbitt
During his recent globetrotting, CMIQ columnist Tripp Babbitt struggled to get answers online and over the phone about a malfunctioning phone. He gives some thoughts on what to avoid in multi-channel, international customer service. Full Column »
Posted: 09/29/2016
Citing CCIQ research, this infographic reveals what customers want, what businesses are trying to achieve, what challenges are standing in the way, and what solutions can help overcome those barriers. Full Whitepaper »