What would you like to do on
Call Center IQ today?
Recent
Features
Latest
Events
Join
Today
Advertise
with Us

What would you like to do on Call Center IQ today?

Recent
Features
Latest
Events
Join
Today
Advertise
with Us

FEATURED CONTENT

Call Center Week: Little Advocacy for Net Promoter Score  

Some contact center leaders are not using NPS because their organizations are opposed to change. Some are not using it because they do not see it as... Learn more »
June 25,2015 by Brian Cantor 

UPCOMING WEBINARS

  • Multichannel Analytics -- You Can't Leverage The Technology Without People and Process Register now »
  • Building Your Customer Service Strategy for the Post-Voice Era Register now »
  • Roundtable: How to Create an Omni-Channel Contact Center Watch now »
  • Customer Interaction Analytics is the 'New Black' Watch now »

UPCOMING EVENTS

CUSTOMER EXPERIENCE

Director of Program Management, Voice of the Customer  

The Director of Program Management, Voice of the Customer (this is an individual contributor role)... Learn more »
June 09,2015 by Jim Moylan 

Customer Service Interactions: The 5 Most Important Factors  

We asked customer experience, contact center and operations professionals to identify the 5... Learn more »
May 19,2015 by Brian Cantor 

7 Steps for Handling Rude or Angry Customers  

A “rude” customer is not an inherently lesser customer. He is simply a more burdensome one for the... Learn more »
May 13,2015 by Brian Cantor 

PERFORMANCE & METRICS

2015 Call Center Week Award Winners Revealed  

2015 Call Center Week Award Winners Revealed: Whose call centers are the world's best call... Learn more »
June 23,2015 by Call Center IQ 

VP, Managed Care Operations - Eden Prairie, MN  

The OptumCare National Vice President of Managed Care Operations will be the senior executive... Learn more »
June 19,2015 by Jim Moylan 

5 Most Important Elements of the Contact Center  

Which aspects of the contact center most notably impact success? Which are less relevant? Get the... Learn more »
June 11,2015 by IQPC 

Get the latest Call Center IQ news and Updates

Connect with your peers
Already a member? Sign In to complete your profile or Become a Member today!

AGENT ENGAGEMENT

Call Center Week Preview: 5 Pressing Customer Experience Questions We Need Answered  

Call Center Week is just a few days away. Here are 5 customer experience/contact center questions... Learn more »
June 09,2015 by Brian Cantor 

5 Things Agents Should Never Have to Say  

Agents often say the wrong thing. They are not always to blame.... Learn more »
April 30,2015 by Brian Cantor 

Exceptional Employees Create Exceptional Experiences  

When the agent cares, the customer ends up satisfied.... Learn more »
March 26,2015 by Jason Price 

TOOLS & TECHNOLOGIES

CCIQ Presents: Executive Report on Cloud Contact Center Technology  

Call Center IQ's Executive Report on Cloud Contact Center Technology is now available as a... Learn more »
June 22,2015 by IQPC 

Cloud as a Journey: The Reality of Cloud-Based Solutions in Contact Centres  

This White Paper is an objective view of the current use of cloud-based contact centres, as well... Learn more »
May 26,2015 by IQPC 

Sr. Telephony Support Analyst - Centennial, CO  

UnitedHealth Group is a company that's on the rise. We're expanding in multiple... Learn more »
May 18,2015 by Brian Cantor 

CUSTOMER INSIGHTS & ANALYTICS

Call Center Week: Little Advocacy for Net Promoter Score  

Some contact center leaders are not using NPS because their organizations are opposed to change.... Learn more »
June 25,2015 by Brian Cantor 

Do You Know Better Than Your Customers?  

Can ignoring your customer's preference actually be the MORE customer centric approach?... Learn more »
June 04,2015 by Brian Cantor 

3 Simple Ways to Increase Customer Loyalty  

A business cannot create the perfect experience overnight. Through three simple and painless... Learn more »
May 26,2015 by Brian Cantor 

SOCIAL, MOBILE & WEB

ESPN, Car Towing and Yelp Reviews: Do Customers Hate Other Customers?  

Social media is often viewed as a tool for empowering customers against businesses. Recent... Learn more »
April 21,2015 by Brian Cantor 

I Don't Really Want to Call You  

When I aggressively press 0 to reach an operator, what am I truly communicating?... Learn more »
April 16,2015 by Brian Cantor 

Learning from WWE: Is Honesty the Most Customer Centric Policy?  

We know "honesty is the best policy." But is it the most appropriate one when a business... Learn more »
April 07,2015 by Brian Cantor 

Advertise With Us

Join the Call Center IQ Community