Customer management is all about managing the relationships you have with your customers. Find and read customer management articles and call center articles on Customer Management IQ to enhance your customer service.
Are you as tired of these cliche customer experience topics as I am?
Your agents need to be happy, friendly, enthusiastic, and knowledgeable. Here is another quality they must possess!
It is important for enterprises with customer service operations to look for ways to reduce friction. Customers want to move between chat, voice, email, SMS without having to repeat their situation every time.
2017 needs to be a big year for your contact center. Here are 8 things leaders MUST accomplish!
Experts say, businesses are rushing on impulse into a full OmniChannel offering because their customers are rushing there even faster.
In support of making contact center metrics great again, we’re proud to reveal six *evolved* scores compatible with today’s aim of omni-channel, effortless, customer-centric experiences.
What if you don’t have any competitors? What if you have a monopoly on the market you work in? Are you then obligated to have provide “good” customer service?
ESPN's Fantasy Football platform went down this weekend, and a seemingly endless array of customers Tweeted its frustration. Did these "users" have the right to be upset?
In this always-on age, your company’s door is always open, and customers may choose to contact you through any support channel you’re willing to provide—including email, phone, web chat, social media, IoT, Chat-bots, and self-service IVRs.