Social, Mobile & Web
Contributor: Zach Weiner
Posted: 11/07/2016
Zach Weiner
There is no shortage of leaders in this space on Twitter. At Call Center IQ, we follow a large number of these influencers and have certainly benefited from both their insights and content. Full Article »
Contributor:
Posted: 10/23/2013
PodcastImage
Hype does not have a guaranteed impact on reality, and nowhere is that more evident than in customer management. The latest research in conjunction with CFI Group’s Contact Center Satisfaction Index reveals that despite insistence from businesses that the customer experience is their top priority, year-over-year customer satisfaction scores Full Podcast »