customer experience
Amazon Hit with 2 Lawsuits Last Week: Is the Brand Finally Testing Customers’ Patience?
February 15 by Brooke LynchIn a world full of options, today’s customers still expect major brands like Amazon to respect their needs and offer transparency when necessary. Over the last week, it seems these values have been te...
New Research: Top 3 Priorities for the Employee Experience Today
February 07 by Brooke LynchCCW Digital’s latest research covers the modern agent experience and offers an inside look at how executives are working to optimize EX initiatives in 2024.
Customers Warned Of Cyber Monday Scams During Holiday Shopping Frenzy
November 27 by Wandy Felicita OrtizCyber Monday sales are at an all-time high, and so are opportunities to get tricked into selling your personal data.
When It Comes To The Future Of ECommerce, Omnichannel CX Is The Stuff Viral Trends Are Made Of
September 29 by Wandy Felicita OrtizCCW Digital's Contact Center of 2030 Seminar Series looks at the future of retail CX with Pink Lily's cofounder.
A Day In The CX Life With CCW Digital: Meet Emily Stubbs, Associate Director of Customer Service At Pair Eyewear
July 28 by Wandy Felicita OrtizIn this daily log we meet Associate Director of Customer Service Emily Stubbs, who shares how she facilitates training and QA programs alongside BPO relationship management.
‘Barbenheimer’ Is A Dream Come True For Movie Theater Subscription Services, But A Catatonic Conflict For Film Fans And Employees
July 26 by Wandy Felicita OrtizMoviegoing has become a Barbie world of customer experience, and a battlefield for creative confrontation..
Are Experiences are on the Decline?: New Research on Rising Expectations in 2023
July 21 by Brooke LynchCustomer expectations have seemingly outpaced experiences. Today’s customers are looking for more from their favorite brands and are often disappointed by the current state of experiences. CCW is unpa...
Customer Experience At A Snapshot: What You Need To Know Right Now
July 19 by Wandy Felicita OrtizWith an opportunity to access information integral to organization decision making processes, this CCW Digital Market Study is what you need to make sure that employee retention and customer centricit...
Are Tequila Brands Missing The Mark When It Comes To CX On Cinco De Mayo? Taking A Shot At The Marketing And History of Mexican Liquor in The U.S.
May 05 by Wandy Felicita OrtizA tequila brand that speaks to senses of longing and creates an air of exclusivity might just be the customer experience some consumers are looking for.
‘May The Fourth Be With You’: 4 Ways Companies Can Use Digital To Capitalize On CX For Star Wars Day
May 04 by Wandy Felicita OrtizTime is of the essence, but there are still a few things you can do on May 4 to up your customer contact game (lightsabers not included).
What’s A Writers’ Strike, And How Will It Impact Entertainment CX? What Viewers Can Expect From Their Favorite Shows, Films and Series
May 03 by Wandy Felicita OrtizAs studios are struggling to reconcile with the rise of digital in entertainment, writers spread thin by customer demands say production companies aren’t giving them a fair share of streaming revenue.
What Does Geoffery Hinton’s Exit From Google Mean For The Future Of AI? Customer Contact Week Community Shares Insights
May 02 by Wandy Felicita OrtizWill Generative AI one day control humans? Here are a few things CX centric companies should consider before swearing off advanced tech.