Marketing & Brand Management
Dispelling 5 Myths on Outsourcing Customer Care
February 04 by Customer Contact WeekReduce costs, differentiate your business. It probably feels impossible to trust a group of faceless strangers with your customer interactions. You may be worrying... I'll lose touch wit...
Top Call Center IQ Content for 2012
December 21 by Brian CantorAs your pathway to intelligent customer management, Call Center IQ will not take its eyes of the horizon. Challenges in call center management, customer experience and brand management will continu...
Aptean Presents: 2013 Contact Center & Customer Management Executive Priorities Report
November 12 by Customer Contact WeekCall Center IQ Exclusive, Presented by Aptean Executive Priorities Report: Business Growth through Customer Experience Strategic and Operational Investment Trends and Opportunities This research...
LogMeIn Presents: 2013 Contact Center & Customer Management Executive Priorities Report
November 12 by Customer Contact WeekCall Center IQ Exclusive, Presented by LogMeIn Executive Priorities Report: Business Growth through Customer Experience Strategic and Operational Investment Trends and Opportunities This researc...
inContact Presents: 2013 Contact Center & Customer Management Executive Priorities Report
November 12 by Customer Contact WeekCall Center IQ Exclusive, Presented by inContact Executive Priorities Report: Business Growth through Customer Experience Strategic and Operational Investment Trends and Opportunities This resea...
Make Your Customer Experience "Uncomfortably Simple"
July 11 by Eric DoddsAn internal email sparked an interesting conversation among a few of the technophiles and designers here. A short comment about the Microsoft Surface (there’s my post SEO) started it all:...
Do Not Fear the Social Customer Experience...Unless
June 20 by CCW Digital EditorFor all the talk about the rise of social media as a marketing and customer service tool, one can only imagine how much more significant the explosion would have been had C-level and stakeholder fea...
7 Keys to Creating a Culture of Customer Centricity
June 14 by Brian CantorIt is difficult for call center professionals to escape advice about creating a customer-centric culture within their organizations. Sadly, it seems it is even more difficult for them heed that ad...
Why Customers Really Connect with Brands on Social Media
November 07 by Brian CantorHere’s a question many social media and online CRM advocates hope never gets asked: what do customers actually want to get out of their social engagements? [eventPDF] Interacting with cus...