customer focus:

This provides a unique environment of control and also provides a significant and meaningful base of customers who represent a full spectrum of needs and interactions. It describes a company that understands the entire customer experience and delivers against it to build customer advocates while deploying resources effectively and smartly. Top management ensures that customer requirements are determined and are met with the aim of enhancing customer satisfaction.

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A glossary of keywords, acronyms and general terminology used in day-to-day professional work, Call Center. If you would like to add to, edit or comment on this page, please drop us a line at

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