Top Headlines In Customer Contact News This Week | Week of 11/27/2023

Welcome back to “Top Headlines In CX News This Week” here at CCW Digital where we’ll be handpicking and highlighting the most interesting news stories in customer contact and business just for your learning pleasure.

This week’s roundup includes some exciting updates to our Customer Contact Week community, some surprising developments in the SaaS space, and some not-so-surprising controversy in the world of generative AI. It’s the season that keeps on giving, and we’re giving you the top-of-mind topics for customer contact and we inch closer to the closeout of Q4.

Scroll down for your end of November CX news.

CCW Digital Welcomes Its Newest Contributor

If our team could write 100 articles a day for ccwdigital.com, we would. Although the confines of space and time place some constraints around content creation for our team, it doesn't limit the number of insightful, experienced experts who are looking to share the wealth with all of you. Here to add some new perspectives to the mix is Chad J. Windheim, whose bread and butter is technology, IT and innovation in the customer contact world. Read his first post on the site to learn more about who he is, what he does, and what he’ll be bringing to the table moving forward.

Want to join our contributor platform, too? Shoot me a line at wandy.ortiz@cmpteam.com.

How To Make A Lasting Impact On Giving Tuesday

Following the hustle and bustle of the holiday season’s biggest sale days is an opportunity to give more than just gifts. “The Tuesday after Thanksgiving, which started as a hashtag in 2012 and has grown into one of the biggest fundraising dates on the calendar,” explains the Associated Press.

“Ultimately, many donors are motivated to give by deep personal connections to causes or issues or because someone they know asks them.” Over the past few years donations on the day have been in steady decline, but there are ways to extend such philanthropic efforts throughout the calendar year. Read up on how Americans are making giving a long-term goal.

Do You Know These SaaS Companies? You Should

The end of the year means lists of all kinds, and top tech companies are always relevant to our community. Datamation has released its count of SaaS superstars, and some well-known names around these parts have made the line-up. Shout-outs are in order for Sprinklr, RingCentral, Twilio and more. Did your organization make the list? Check it out. 

 This Year’s Forbes 30 Under 30 Covers All The Bases

Ah, to be young… and influential. Forbes has released its highly-anticipated 30 Under 30 list, highlighting trailblazers and innovators in industries ranging from arts and culture to gaming. Not sure where to start in your name-scanning? Might I suggest the consumer technology section.

Articles By Fake Authors Are Making The Rounds... Again

Earlier this year an Atlantic report revealing how thousands of previously published works were fueling new content generated by AI highlighted some of the issues that exist surrounding data sourcing and advanced technology.

It’s one thing to rip off existing work, but it’s a whole nother thing to generate new, fake work all together. Now Futurism is putting Sports Illustrated in the hot seat, claiming that the publication has been circulating not-so-great pieces on its website written by AI-generated journalists, sans disclaimer.

“Needless to say, neither fake authors who are suddenly replaced with different names nor deplorable-quality AI-generated content with no disclosure amount to anything resembling good journalism, and to see it published by a once-iconic magazine like Sports Illustrated is disheartening,” the feature reads. “Bylines exist for a reason: they give credit where it's due, and just as importantly, they let readers hold writers accountable.”

Do I think AI will be replacing my job anytime soon, no? Do I think more people are getting hip to the content churn-out trend? Definitely. 

That’s all for this week’s top news. Something catch your eye that you want to see in next week’s line-up? Send a line to wandy.ortiz@cmpteam.com.

See you next week,

Wandy Felicita Ortiz

Content Analyst, CCW Digital

Photo by airfocus on Unsplash: https://unsplash.com/photos/man-in-blue-long-sleeve-shirt-holding-smartphone-v89zhr0iBFY