2013 Call Center Week Award Winners: Who Runs the World's Best Call Centers?

Contributor:  Brian Cantor
Posted:  06/14/2013  12:00:00 AM EDT
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Tags:   call center

The record-setting 14th Call Center Week did more than provide attendees an unparalleled opportunity for connecting in their quest to get closer to their customers -- it also honored the very best performers in customer management.

The annual Call Center Week Excellence Awards bestowed honor upon a number of leading brands, contact centers and leaders, recognizing such topics as culture, leadership/development and technology.

Results of the awards cermony, including Winners and Honorable Mentions, follow:

 

Best International Call Center

Winner

Stream Global Services

Runner Up

CGS – Computer Generated Solutions

Honorable Mentions

Acronis

Genpact

Best Outsourced Provider

Winners

EGS- Expert Global Solutions

Genpact

Runner Up

HGS

Honorable Mentions

Tech Mahindra and Hutchison Global Services

TLC Associates

Best Contact Center Learning, Development and Recognition Program

Winner

Discover

Runner Up

aok.teleservice defacto GmbH, a member of  the davero group 

Honorable Mention

  • Telerx
  • TELUS International

Best in Class Call Center (Under 200 Staff)

Winner

Bath and Body Works

Runner-Up

UPMC Health Plan

Honorable Mentions:

Guardian Retirement Services

Louisville Gas and Electric/Kentucky Utilities (LG&E/KU)

Greatest Job Creating a Culture that Inspires World-Class Excellence

Winner

Protection 1 Security Services

Runner-Up:

Stellar

Fiserv

Honorable mention

Denizbank

Teletech

Contact Center Leader of the Year

Winner

Dennis Foos, Site Director in Grand Junction, Startek

Runner Up

Steve Ellis, Senior Director Customer Care, EyeMed Vision Care

Honorable Mention

Roy Gaunce, Director / Customer Service and Contact Center Operations, HumanaGovernment Business

Best in Class Call Center (over 200)

Winner

Experian Consumer Services

Runner Up

Cigna

Honorable Mentions

ARI

StarTek

Best Performance Acting on the Voice of the Customer and Voice of the Social Customer

Winner

Discover

Runner Up

Protection 1 Security Solutions

Honorable Mention

Valvoline

Best Technology Solutions Provider

Winner

FurstPerson

Assurant Solutions

Runner-Up

Citrix

Honorable Mention

Agero

AMC Technology LLC

Brian Cantor Contributor:   Brian Cantor


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