White Papers

Learn more about your customers and enhance customer experience. Find call center white papers, customer service, customer management and related white papers on Call Center IQ.  

282 whitepaper results
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Citing CCIQ research, this infographic reveals what customers want, what businesses are trying to achieve, what challenges are standing in the way, and what solutions can help overcome those barriers.[Infographic] Give Your Customers (And Business) What They Want Where They Want It

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In this age of customer centricity, we constantly hear talk about the need for a personalized, integrated, consistent, omni-channel and journey-driven customer experience.2016 Executive Report on Next-Generation Customer Engagement

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As you identify – and implement – strategies to optimize your own customer experience, consider the Top 10 Customer Experience Trends Learn more

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Nearly 60% of contact centers are using cloud technology, and another 17% will start this year. Are you one of them? If factors like efficiency, efficacy, security, flexibility and customer centricity matter to your contact center operation, you absolutely should be.5 Reasons To Join The Cloud Contact Center Revolution

Omnichannel in customer service is all about seamless customer engagement. The aim is to improve customer experience eliminating breakpoints between channels, making interaction data and history available on all channels, and using analytics to... Learn more

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The modern customer journey spans multiple channels and touchpoints. It can start anywhere, anytime and move in any direction. How do you drive engagement during each phase? See the infographic to learn more. Learn more

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Aiming to deliver an effortless, personalized, predictive, and proactive journey for your customers?  Let this infographic serve as your road map!Supported by exclusive market research data, it reveals what you need to gain better customer... Learn more

If you’re an aspiring customer-centric organization, these knowledge management tips can provide a road map to help you execute on your vision. Although most  organizations are drowning in data, what they really thirst for is knowledge. Armed... Learn more

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 Front-line employees may be the face of the business, but it is technology that enables them to present that face to customers.  It is technology that helps them successfully engage.It is in accordance with this importance that we proudly... Learn more

Download this interview with Hilario Fiandeiro, an ICCCA expert Call Centre & Customer Experience Consultant & Trainer, to understand the rapidly evolving potential of the African call centre industry. Discover the top challenges currently... Learn more

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282 whitepaper results
of 28