By now, everyone knows they can use social media to spread the word about their organizations. But how many are using it to build effective, long-lasting customer relationships? Full Article »
Want to win your customers’ loyalty? It is going to take more than smiling. Make no mistake—all customer service representatives must assure they are cordial in dealing with customers, but in a marketplace exposed to customer-centric concepts like Amazon’s product recommendation system, politeness is not the key to building meaningful Full Podcast »
How ignorance of a certain industry or its best practices can help fuel great success in innovation! Full Column »
According to research from Forbes, over 80% of business executives still share a belief in the power of face-to-face meetings. While being mobile and web-based allows for people to engage with each other online, in-person or live conferences are a positive disruption to our usual routines.
We are pleased to offer your industry the benefit of co Full Whitepaper »