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Social CRM is Overhyped but So What?
November 04 by Brian JamesonThere is some humor to be found surrounding the Social CRM hype these days, but it may be a mistake to sit on the sidelines. I wrote much of this post in response to a blog post that was essentially...
Trust Agents: Using the Web to Build Influence, Improve Reputations, and Earn Trust
March 29 by Book ReviewChris Brogan, one of the world’s top-ranked bloggers, is a leading social media strategist who counsels top companies like Microsoft, Cisco and Pepsico. His first book TRUST AGENTS: Using the We...