technology
Knowledge Management For Next-Generation Customer Experiences
March 13 by Wandy Felicita OrtizAt a time when organizations are operating at round-the-clock omnichannel capacity, being able to reference information in real-time is critical to maintaining efficiency in the contact center and pro...
A Day In The CX Life With CCW Digital: Meet Claire Cowger, Sr. Customer Success Team Manager At Bitly
February 29 by Wandy Felicita OrtizA customer success leader shares how Bitly's global brand helps organizations cultivate meaningful consumer interactions.
Advancing Small Businesses Through AI: Revolutionizing Customer Experience And Satisfaction
January 09 by Chad J. WindheimFor MSEs, integrating AI into existing business operations is a strategic endeavor. It involves identifying areas where AI can add significant value, such as in customer service and sophisticated data...
Top Headlines In Customer Contact News This Week | Week of 1/8/2023
January 08 by Wandy Felicita OrtizGoogle, Meta face court dates, Nike ends its biggest brand partnership, and airlines face an unfortunate start to 2024.
Special Report: Generative AI Simplified: First Steps to Achieving Success
December 22 by Brooke LynchAccording to CCW Digital research, 71% of contact center leaders expect generative AI to have a major impact on the space.
Charting A New Course In Customer Contact Innovation: My Journey To CCW Digital
November 27 by Chad J. WindheimCCW Digital's newest contributor sets his sights on narrowing the CX gap between automation and personalization.
Customers Warned Of Cyber Monday Scams During Holiday Shopping Frenzy
November 27 by Wandy Felicita OrtizCyber Monday sales are at an all-time high, and so are opportunities to get tricked into selling your personal data.
Top Headlines In Customer Contact News This Week | Week of 11/27/2023
November 27 by Wandy Felicita OrtizCCW Digital's newest contributor, SaaS's hottest companies and generative AI's latest struggles.
Meet The Beauty Brand Using Web3 To Redefine Customer Centricity And The Customer Journey
November 22 by Wandy Felicita Ortizkiki.world is the first Web3 beauty brand where products are created based on customer polling and interest, and then exist in the metaverse by way of a commemorative product NFT.
What We’re Thankful For: Growing In Gratitude At Customer Contact Week
November 22 by Wandy Felicita OrtizOn the day before many of you gather with friends, family and loved ones to reflect on all the good that has transpired over the past year and to share our hopes for the future, our team here at CMP w...
CCW Digital Exclusive: Shapermint's Customer Care Director Shares How The Brand Keeps CSAT Scores High
November 20 by Wandy Felicita OrtizLorissa Ancheta, Customer Care Director for the ecommerce shapewear DTC company Shapermint talks customer centricity, chatbots, retail and more.
Top Headlines In Customer Contact News This Week | Week of 11/20/2023
November 20 by Wandy Felicita OrtizCustomer appreciation is front and center, holiday travel faces CX risks, and Black Friday buying is in full swing.