seinfeld
Customer Service Lessons From Seinfeld - Part 12
August 04 by Brian CantorFar too much time has passed – almost a year to the date, in fact – since we last published an installment of our popular “Customer Service Lessons From Seinfeld.” I cannot al...
Customer Service Lessons From Seinfeld - Part 11
August 16 by Brian CantorSeven months ago, we published the tenth edition of our Customer Service Lessons From “Seinfeld” series. Today, we finally share the eleventh chapter.Like the previous iteration, Part 11 focuses...
Customer Service Lessons from "Seinfeld" - Part Ten
January 15 by Brian CantorWe’re here. We’re at season seven. We’re at the season of "The Soup Nazi." Over the past few years, Call Center IQ has extracted contact center, branding, and customer service...
Customer Service Lessons from "Seinfeld" - Part Nine
October 27 by Brian CantorFor the ninth part of our Customer Service Lessons from "Seinfeld" series, we remain situated in the sixth season of the greatest sitcom ever made. While some of this chapter’s lessons resem...
Customer Service Lessons from "Seinfeld" - Part Eight
July 21 by Brian CantorImperfection does not preclude one from greatness. Such is the motto of "Seinfeld" season six. When compared to the brilliance of seasons four and five, it naturally fades into the shadow. When...
Customer Service Lessons from "Seinfeld" - Part Seven
April 02 by Brian CantorWhen Call Center IQ opted to devote two "Customer Service Lessons from ‘Seinfeld’" features to the show’s Emmy-winning fourth season, it introduced an unfortunate layer of confusio...
Customer Management Lessons from "Seinfeld" - Part Six
January 15 by Brian CantorFinding connections between the enduring, immensely astute "Seinfeld" and the world of customer service is never difficult. A look at the first four seasons, after all, produced five articles of le...
Customer Management Lessons from "Seinfeld" - Part Five
August 07 by Brian CantorAfter nearly a year of independently dissecting the call center and customer service realms, we are once again willing to let the iconic sitcom "Seinfeld" do the thinking for us. A source of some...
Customer Management Lessons from "Seinfeld" - Part Four
August 15 by Brian CantorComparatively elite from beginning to end, it was not until its fourth season that "Seinfeld" truly established itself as an ubiquitous force with which to be reckoned. Though many critics argue t...
Customer Management Lessons from "Seinfeld" - Part Three
May 07 by Brian CantorIt is not what the teacher intends to teach but what the student is able to learn. While Larry David and Jerry Seinfeld, the brains behind "Seinfeld," certainly knew their sitcom provided a platfo...
Customer Management Lessons from "Seinfeld" - Part Two
March 25 by Brian Cantor"Seinfeld" has a joke or perspective on just about anything, and recently, we began to explore the legitimacy of that contention from within the realm of customer service. Part one of our "Custome...
Customer Management Lessons from "Seinfeld" – Part One
October 10 by Brian CantorMore than twenty years after its premiere, and the "show about nothing" still seems to apply to just about everything. By amplifying everyday minutiae and shining light on the relatable sociologic...