retail
Customers Warned Of Cyber Monday Scams During Holiday Shopping Frenzy
November 27 by Wandy Felicita OrtizCyber Monday sales are at an all-time high, and so are opportunities to get tricked into selling your personal data.
When It Comes To The Future Of ECommerce, Omnichannel CX Is The Stuff Viral Trends Are Made Of
September 29 by Wandy Felicita OrtizCCW Digital's Contact Center of 2030 Seminar Series looks at the future of retail CX with Pink Lily's cofounder.
Severance: To Pay, Or Not To Pay. How A Looming Recession Could Impact Employee Retention In The Contact Center
March 31 by Wandy Felicita OrtizFor those working in the customer contact space, the confusion surrounding hiring, firing, resigning, layoffs, pay and severance is palpable.
Special Report: CX Trends in Retail
October 27 by Brooke LynchThe retail experience has largely changed in the past year — customers now see the benefit of a hybrid shopping experience that blurs the lines between traditional in-store experiences and modern digi...
The Key To Better Business Continuity Planning? Habits
August 20 by CCW DigitalMany consumer trends will become more permanent. Many won’t. The way to find out which trends will stick and which won’t in order to create a better business continuity plan is to identify the pandemi...
Macy’s Faces Lawsuit Over AI Facial Recognition
August 12 by CCW DigitalIn many brick-and-mortar retailers’ cases, facial recognition technology has largely been used to reduce shoplifting, especially tracking repeat offenders. However, advances in AI and machine learning...
Will “Smart Stores” Revolutionize Brick-And-Mortar Retail?
August 05 by CCW DigitalAs e-commerce continues to trump brick-and-mortar shopping, it's important to understand the trends and technologies that can boost in-person shopping for retailers during a pandemic.
Special Report: Retail Customer Experience Trends
July 08 by CCW DigitalOnline sales grew nearly 50% during the peak of the pandemic as consumers stayed home but continued to shop. Now, with more people facing uncertainty – from day-to-day life to discretionary spending –...
Online Customer Service Delays Crippling Our Favorite Retailers: How They Should Respond
June 16 by CCW DigitalIt’s the first time in history when incredibly large companies don’t have to ask which stores to close, but which to open, and that’s a silver lining to a horrible situation. This CCW Digital Analysis...
4 Examples Of What Post-COVID Retail Will Look Like
June 15 by CCW DigitalOnline sales, curbside pickup, empathetic marketing - what's next for the retail industry?
The Top Customer Experience Trends Consumers Are Demanding From Retailers
June 05 by CCW DigitalWe need to adopt a more fluid watch-and-respond approach – one revolving around consumer sentiment. This article will provide retailers with the necessary CX and marketing strategies centered around t...
Facebook Making Waves With New Chat Rooms, AR, And IG Stories Built To Go Viral
May 20 by CCW DigitalEven before a pandemic took place, shoppers were telling CX analysts that these tools had value. Now they're taking off after one.