InfoCision
Call Center Workplace Wellness: A Case Study
October 08 by Steve BrubakerIf you attend any InfoCision monthly Employee of the Month ceremony you’d hear the same sentiments over and over again... "I love it here," "I wouldn’t want to work anywhere else," "I&rs...
Call Center Employee Engagement at InfoCision: A Case Study
September 21 by Steve BrubakerIn the call center industry the churn and burn mentality of call center employee management is all too common. In this environment, where staff is considered disposable, it’s not surprising th...