culture
4 Ways Companies Can Help Women Combat Imposter Syndrome
September 06 by Grace GilbertImposter syndrome is not an individual problem, so why do we only have individual solutions?
Want to Change Your Company Culture? Change Your Meetings
November 04 by Kindra CooperAs a place of discussion and decision-making, meetings affect the way your team works and relates to one another
Pinterest CMO Says Tech Companies Should Have Values, Like Courage and Inspiration
October 18 by Kindra CooperTrust in tech companies is declining from data breaches and the spread of #fakenews
4 Ways to Motivate Your Customer Service Team
August 19 by CCW DigitalHere's how to cultivate the happy and productive contact center employees who will, in turn, create happy and loyal customers.
Google Hijacked the Oscars: Seizing Cultural Zeitgeist to Engage the Customer
May 09 by Kindra CooperBringing people together through what they have in common
How Johnston & Murphy Creates A Great Contact Center Culture
February 25 by Brian CantorCulture does not reside exclusively within the contact center walls.
What Does Agent Engagement Entail In The Automation Age? Comcast Weighs In
February 08 by Brian CantorHow Comcast is pairing technology and culture to create a productive, engaged CX workforce.
Toll Brothers Director On Fostering A Singular Culture In A World Of Dispersed Employees
September 24 by Brian CantorToday's contact center agents are from different generations and locations, and they may possess wildly different preferences. They are responsible for different contact channels, and may even r...
5 Key Findings From The Contact Center Performance & Metrics Study
April 16 by CCW DigitalCCW Digital recently released its Market Study on Performance & Metrics.Signposted by the name, the report provides an in-depth look at how organizations are planning to -- and should be planning...
10 Skills All Great Contact Center Leaders Need
December 19 by Brian CantorAn organization can embrace a vision of customer centricity. It can hire talented customer service representatives. It can invest in a plethora of innovative tools and technologies.These p...
Don't Ignore The "RM" In "CRM"
November 17 by Brian CantorCRM stands for customer relationship management -- not customer interaction recording.
30 Interviews With Customer Experience Experts
November 13 by CCW DigitalEarlier this year, CCW Digital introduced an exclusive podcast series. Hosted by Seth Adler, the series features in-depth discussions with some of the foremost customer experience (and business)...