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The Nordstrom Way to Customer Service Excellence

Posted: 03/16/2009

Nordstrom is arguably the benchmark in customer service excellence. During today's economic crisis, remaining a customer-focused organization is more crucial than ever. Robert Spector, author of the book The Nordstrom Way, is the only journalist ever given up close access to the inner workings of Nordstrom culture. In this virtual case study presentation, Spector discusses Nordstrom tools and methodologies to achieving customer service excellence.




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Tags:  customer service | customer engagement | customer management | Nordstrom | customer focus | Robert Spector | customer satisfaction | customer service excellence | think like the customer | customer loyalty | marketing


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