Podcasts

Listen to Call Center podcasts and Customer Management podcasts on Customer Management IQ. Learn how to implement your customer management strategy more effectively to increase profitability and reduce operational costs.


Customer Management Podcast Series


Customer Management


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Current Podcast

Good Contact Centres vs. Bad Contact Centres - What's the Difference?: Customer service professionals are consistently bombarded with complaints about the ways their centres are damaging customer experiences and adversely impacting profitability. A more valuable--and markedly rarer--approach involves offering guidance on what they can do to become better. Listen now
Tags:   customer centricity | efficiency
05/20/2014  12:00:00 AM EDT

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