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Customer Management Podcast Series

Customer Management

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Good Contact Centres vs. Bad Contact Centres - What's the Difference?: Customer service professionals are consistently bombarded with complaints about the ways their centres are damaging customer experiences and adversely impacting profitability. A more valuable--and markedly rarer--approach involves offering guidance on what they can do to become better. Listen now
Tags:   customer centricity | efficiency
05/20/2014  12:00:00 AM EDT

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