Aberdeen Report - Contact Center Analytics: Better Interaction, Happier Customers

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Aberdeen Report - Contact Center Analytics:  Better Interaction, Happier Customers

The Aberdeen Group's 2011 survey reveals how and why top performing contact centers are turning to business analytics. Detailed call analysis after each contact center interaction improves the service being given to the caller, which in turn improves satisfaction levels.  



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Tags: call center | contact center | customer satisfaction


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