Jobs

Jobs

02/22/2016 07:00:00 PM EST
Jim Moylan
Frontier Communications, (NYSE-FTR) is one of the nation's largest rural local exchange carriers. We offer local and long-distance telephone service, Internet access, wireless Internet data access, digital phone, DISH satellite TV and more. We operate in 28 states and provide service to 7+ million access lines and High-Speed Internet subscribers.

Key Responsibilities:
Planning, organizing, directing, and controlling the activities of our strategic partnership with Intuit.
Lead, manage, and oversee the operations of the Call Center, with special emphasis on customer care and experience.
Develop strategies and tactics to ensure this Center reaches objectives.
Drive increased NPS through focus on customers and customer care techniques.
Develop call center/customer care policies and procedures that maximize productivity and profitability.
Establish and ensure attainment of goals for customer satisfaction ratings, call center staff productivity, order and trouble shooting accuracy.
Create and execute effective staffing model to meet stringent service level requirements.
Provide timely feedback to Marketing on products.
Tags: manager | call center | contact center
02/01/2016 07:00:00 PM EST
Jim Moylan
If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

The Vendor Associate Director is accountable for the end to end management of a vendor relationship that is contracted to hire, train, and serve our Customers with their Customer Service needs and deliver high quality in line with UHC Stars measures.
Tags: vendor | management | telecommute
01/25/2016 07:00:00 PM EST
Jim Moylan
Are you a high energy, results driven contact center leader? Do you have proven BPO experience leading teams across all channels including Chat, Sales and Service? Are you able to successfully drive sales through exemplary customer service, specifically in a pay per sale environment? If so, we want to hear from you.

Afni is looking for a contact center Sales / Operations Director to lead one of our Tucson contact centers. The Operations Director will oversee the operations of the entire center including staffing levels for all projects and departmental financial impact factors, in order to ensure all client expectations are consistently being met for each project.
Tags: manager | operations
01/25/2016 07:00:00 PM EST
Jim Moylan

Very successful call center BPO looking for a salesperson with a solid understanding of service offerings and technology. A strong track record of Read more
Tags: sales | management
01/18/2016 07:00:00 PM EST
Jim Moylan
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. The Senior Traffic/Workforce Representatives are responsible for all scheduling, call volume monitoring, and adjusting. They are also responsible for determining and communicating work schedules and resources for various call queues. You will work with site leaders to ensure adequate staff, contingency plans and workflow monitoring.Responsibilities:
Tags: workforce management | scheduling