• 02/02/2016  11:39:42 AM EST

    If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) The Vendor Associate Director is accountable for the end to end management of a vendor relationship that is contracted to hire, train, and serve our Customers with their Customer Service needs and deliver high quality in line with UHC Stars measures. Read more

  • 01/26/2016  12:00:05 PM EST

    Are you a high energy, results driven contact center leader? Do you have proven BPO experience leading teams across all channels including Chat, Sales and Service? Are you able to successfully drive sales through exemplary customer service, specifically in a pay per sale environment? If so, we want to hear from you. Afni is looking for a contact center Sales / Operations Director to lead one of our Tucson contact centers. The Operations Director will oversee the operations of the entire center including staffing levels for all projects and departmental financial impact factors, in order to ensure all client expectations are consistently being met for each project. Read more

  • 01/26/2016  11:55:01 AM EST

    Very successful call center BPO looking for a salesperson with a solid understanding of service offerings and technology. Read more

    Tags:  sales | management
  • 01/19/2016  12:34:11 PM EST

    Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. The Senior Traffic/Workforce Representatives are responsible for all scheduling, call volume monitoring, and adjusting. They are also responsible for determining and communicating work schedules and resources for various call queues. You will work with site leaders to ensure adequate staff, contingency plans and workflow monitoring.Responsibilities: Read more

  • 12/08/2015  8:15:13 AM EST

    Call Flow Analysts assist management in ensuring superior customer service and cost-effective operations by providing daily analysis, reporting, and recommendations regarding customer contact center call and workflow. They develop call and workflow forecasts and create contact center representative schedules accordingly, matching staffing to workload volume patterns. Analysts assist with long-range staffing plans and monitor intra-day volume / duration and work with contact center management to change resource allocation to meet customer service and efficiency goals. Read more

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