• 09/17/2015  2:01:54 PM EDT

    Your role as the Sr Planning and Forecasting Analyst is to create and develop call center forecasts and maintain staff planning for thousands of employees worldwide. You will be responsible for building and maintaining forecasts and plans to provide our operational business partners with the information they need to achieve service levels, financial goals, and be proactive in assessing staff training and movement to achieve goals. This role will have a primary emphasis on Outbound Call Planning for our M&R Member Business Segment. Read more

  • 09/09/2015  2:09:27 PM EDT

    If you want to achieve more in your mission of healthcare, you have to be really smart about the business of healthcare. Challenge yourself, your peers and our industry by shaping what healthcare looks like and doing your life's best work.(sm) ? Primary Responsibilities: Provide leadership for managers and supervisors, as well as the 200+ customer service advocates in an inbound call center environment Day to day oversight of call center operation and daily metrics Manage key performance indicators (KPI) for service metrics daily, weekly, monthly Define, communicate and implement a best in class customer service value model in our call center environment Make presentations to senior management on project updates, project cycle, and expected results Accountable to leading projects and responsible for on time completion and within scope ? Read more

  • 09/01/2015  12:40:55 PM EDT

    Primary Responsibilities: Experience supporting large call center ACD's with over 5000 agents (Aspect, Avaya, etc) VOIP troubleshooting and configuration experience Experience with SIP, H323, conference bridges, IP PBX's Experience configuring and managing large scale call recording platforms such as Aspect Quality Management, NICE, or Verint via trunk tapping or IP tapping Familiarity with PCI compliance and what that means in the context of call recording Preference given to candidates with experience supporting Aspect call center infrastructure Support and maintain an Aspect call center environment Find more jobs at Read more

    Tags:  recruiting | hiring | jobs
  • 08/25/2015  10:54:20 AM EDT

    The Operations Analyst II is responsible for serving as the subject matter expert in support of Sears Holdings Corporation's call center reporting systems, internal web applications and technology. This position serves as a liaison between the resource planning and management team, Information Technology (IT) and vendors to determine solutions, system integration and drive decisions regarding technical requirements for the Call Center businesses related to reporting, with responsibilities to include evaluation and selection of products/tools to support the operational, resource planning and other management initiatives across the call center organization. Read more

    Tags:  recruiting | hiring | jobs
  • 08/17/2015  2:56:40 PM EDT

    Connextions is now Optum. Read more

    Tags:  recruiting | hiring | jobs
  • 07/31/2015  11:18:44 AM EDT

    Dallas, TX - Responsible for managing and operating call center telephony platforms and their associated subsystems. Provide system-level support of multi-user telephony (operating) systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. Identify alternatives for optimizing resources. Read more

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