A system that empowers the contact center workforce to perform as well as possible. Workforce management is one component of workforce optimization, which also takes into account factors like call recording, quality monitoring, and analytics.
April 24-26, 2024
The Wigwam | Phoenix, AZ
May 15-17, 2024
Marriott Grand | St. Louis, MO
June 18 - 19, 2024
Free CX Network Webinar Series
June 19 - 20, 2024
Free CX Network Webinar Series
Insights from the world’s foremost thought leaders delivered to your inbox.
2024-05-29
02:00 PM - 03:00 PM SGT
2023-11-21
02:00 PM - 03:00 PM EST
2023-11-15
11:00 AM - 12:00 PM GMT
By partnering with CCW Digital, you’ll increase brand awareness, position yourself as a thought leader, introduce your solution to the market, make executive connections, while generating new leads. Based on your business goals, our analysts can help align your company with the right opportunity.
As the world's largest customer service online research hub, CCW Digital provides 159,000+ members with the tools to optimize their customer contact operations. Through market study reports, seminar series, webinars, and a variety of other media, we’re driving this year’s critical conversations on Generative AI like ChatGPT, automation, agent engagement, self-service, personalization and more.
Become a Member today!
Already an IQPC Community Member?
Sign in Here or Forgot Password
Sign up now and get FREE access to our extensive library of reports, infographics, whitepapers, webinars and online events from the world’s foremost thought leaders.
We respect your privacy, by clicking 'Subscribe' you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.