customer service

Call Center Myth Busters, A Trilogy: Part 2: Measurement, Analysis and Management

Not since the days of Charles Dickens have we seen the likes of call centers and the "command and control" style in which they are run. Call centers have become modern day sweat shops with management alienation of workers, high staff turnover,...

Contributor: Tripp Babbitt
09/21/2009 12:00:00 AM EDT