customer service outsourcing:

It is certainly a way to free the business from the time and expense required to run an effective customer care center, to focus the talents on the core competencies. Earlier, companies used to carry out customer service in-house, but due to benefits such as focus on core competency, cost savings, quality and flexibility, which are applicable for business process outsourcing as a whole, many companies are outsourcing customer services now. Customer service outsourcing works best for fairly straightforward transactions and support. Products that have complex sales cycles and customer support lines that require in-depth troubleshooting are not as well suited to outsourcing.

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