customer service outsourcing:

It is certainly a way to free the business from the time and expense required to run an effective customer care center, to focus the talents on the core competencies. Earlier, companies used to carry out customer service in-house, but due to benefits such as focus on core competency, cost savings, quality and flexibility, which are applicable for business process outsourcing as a whole, many companies are outsourcing customer services now. Customer service outsourcing works best for fairly straightforward transactions and support. Products that have complex sales cycles and customer support lines that require in-depth troubleshooting are not as well suited to outsourcing.


Content Related to customer service outsourcing



< Back to Glossary


A glossary of keywords, acronyms and general terminology used in day-to-day professional work, Call Center. If you would like to add to, edit or comment on this page, please drop us a line at info@callcenter-iq.com



Download Brochure

Please complete the information below to complete your download.

Please note: That all fields marked with an asterisk (*) are required.

First Name *
Last Name *
Job Title *
Company Name *
Email Address *
Telephone *
Country *
Where did you hear about us? *

I would like to receive information about sponsorship and exhibition opportunities

Yes, sign me up for the FREE Customer Management IQ e-newsletter, including information on FREE Podcasts, Webinars, event discounts and online learning opportunities.


Advertise With Us

Join the Call Center IQ Community