The state of interactions between a business and customer as well as all activity to cultivate and enhance that relationship. CRM applications, a cornerstone of call center technology platforms, store and report information on each customer to the call center and its agents.
April 24-26, 2024
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May 15-17, 2024
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June 18 - 19, 2024
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By partnering with CCW Digital, you’ll increase brand awareness, position yourself as a thought leader, introduce your solution to the market, make executive connections, while generating new leads. Based on your business goals, our analysts can help align your company with the right opportunity.
As the world's largest customer service online research hub, CCW Digital provides 159,000+ members with the tools to optimize their customer contact operations. Through market study reports, seminar series, webinars, and a variety of other media, we’re driving this year’s critical conversations on Generative AI like ChatGPT, automation, agent engagement, self-service, personalization and more.
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