Customer Engagement
Contributor: Call Center IQ
Posted: 10/31/2016
Call Center IQ
In this exclusive interview, Christopher Rainsforth, Development Manager, Forum's Community, provides insight into data management and its role in customer contact. Full Article »
Posted: 01/28/2013
"We want all of our KPIs, all of our customer—and employee—engagement to be centered around what it is that the customer needs and wants so that we can not only meet his expectations but exceed his expectations." Successful business leaders know not simply what they need to do but why they are doing it. And when it comes to monitoring the Full Podcast »
Posted: 08/24/2016
In this age of customer centricity, we constantly hear talk about the need for a personalized, integrated, consistent, omni-channel and journey-driven customer experience. Full Whitepaper »