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6 Pillars of a Successful Customer Experience Strategy

Contributor: Call Center IQ
Posted: 4/22/2014

6 Pillars of a Successful Customer Experience Strategy - Call Center IQ

Featuring insights from expert thought leaders and utilities industry specialists, this guide reveals the six core pillars of a successful customer experience. Relevant for utilities and non-utilities readers alike, it is your gateway to creating a customer-centric experience. Full Article »


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Video: Zynga & TELUS Reveal the 7 Keys to a Customer-Centric Call Center -

You can have all the right technology and measure performance against all the right metrics, but if your customer support teams and partners are not completely committed to a culture of customer centricity, you can wave satisfaction goodbye. Full Video »


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Amazon's Mayday Button: Why Customer Service Needs a Human Touch -

It might be one feature offered by one company, but the "Mayday" button on Amazon's Kindle Fire speaks to an essential ingredient in today's customer experiences: human interaction. Full Podcast »


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Hospitals: Don't Call Me Patient, Call Me Customer!

Contributor: Tripp Babbitt
Posted: 6/16/2010


Hospitals: Don't Call Me Patient, Call Me Customer! - Tripp Babbitt

I recently saw an ad in my newspaper for a Heart Scan at a local hospital. Full Column »


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United Serial Switchers: Why Businesses are Losing Billions Through Poor Customer Service

On average, nearly half of consumers (48%) are taking their business elsewhere because they’re not satisfied with the service they’re experiencing. Even more worryingly, many believe that the process of resolving issues is so cumbersome that they will switch without even attempting to make contact. Full Whitepaper »


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