Sign up to get full access to all our latest content, research, and network for everything customer contact.

The US Inner Circle Guide to Customer Contact Analytics 2014

Add bookmark

Comprehensive Guide to Customer Contact Analytics

Leading contact center analyst firm ContactBabel provides an in-depth industry look at how Speech and Interaction Analytics can be used to influence cost, profitability and quality.

What will you learn?
• Primary uses of Customer Contact Analytics
• How to build a business case, including how to estimate ROI
• The technology that drives Speech Analytics
• Overall market landscape

RECOMMENDED