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How to Make the Most of Your Customer Feedback Data

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Gina Scanlon
Gina Scanlon
10/14/2010

SVP of Marketing for Confirmit, Gary Schwartz, talks with CMIQ about customer feedback data, and how modern trends like social crm are changing the nature of what needs to be measured. Gary also gives a few examples of Confirmit's collaborators concerning data analysis, and what the company has learned through those experiences.

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