Customer Experience

Call Center IQ
 

The Customer is Usually a Moron (So What?)

Contributor: Brian Cantor
Posted: 8/25/2015

The Customer is Usually a Moron (So What?) - Brian Cantor

We know that the customer isn't ACTUALLY "always right?" What does that mean from a customer service strategy standpoint? Full Article »


Events related to this topic:

Video: Zynga & TELUS Reveal the 7 Keys to a Customer-Centric Call Center -

You can have all the right technology and measure performance against all the right metrics, but if your customer support teams and partners are not completely committed to a culture of customer centricity, you can wave satisfaction goodbye. Full Video »


Events related to this topic:

Amazon's Mayday Button: Why Customer Service Needs a Human Touch -

It might be one feature offered by one company, but the "Mayday" button on Amazon's Kindle Fire speaks to an essential ingredient in today's customer experiences: human interaction. Full Podcast »


Events related to this topic:

Hospitals: Don't Call Me Patient, Call Me Customer!

Contributor: Tripp Babbitt
Posted: 6/16/2010


Hospitals: Don't Call Me Patient, Call Me Customer! - Tripp Babbitt

I recently saw an ad in my newspaper for a Heart Scan at a local hospital. Full Column »


Events related to this topic:
More Columns

The DNA of Collections

As global consumer debt continues to rise, payment delinquencies continue to grow, and at the same time consumers are harder than ever to contact. Full Whitepaper »


Events related to this topic:



Advertise With Us

Join the Call Center IQ Community