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Customer Service Lessons from "Seinfeld" - Part Eight

Contributor: Brian Cantor
Posted: 7/21/2015

Customer Service Lessons from "Seinfeld" - Part Eight - Brian Cantor

Part eight of our series focuses on the sixth season of "Seinfeld." See how cotton Yankees jerseys, Newman's ex-girlfriend, an unusual approach to eating dessert and a fake boyfriend can inform customer service policy. Full Article »


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Video: Zynga & TELUS Reveal the 7 Keys to a Customer-Centric Call Center -

You can have all the right technology and measure performance against all the right metrics, but if your customer support teams and partners are not completely committed to a culture of customer centricity, you can wave satisfaction goodbye. Full Video »


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Amazon's Mayday Button: Why Customer Service Needs a Human Touch -

It might be one feature offered by one company, but the "Mayday" button on Amazon's Kindle Fire speaks to an essential ingredient in today's customer experiences: human interaction. Full Podcast »


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Hospitals: Don't Call Me Patient, Call Me Customer!

Contributor: Tripp Babbitt
Posted: 6/16/2010


Hospitals: Don't Call Me Patient, Call Me Customer! - Tripp Babbitt

I recently saw an ad in my newspaper for a Heart Scan at a local hospital. Full Column »


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