Multi-Channel Customer Management - The Virtual Summit
80% of organizations believe it is particularly important to serve customers in their preferred channels. Only 30% are capable of consistently doing so.
89% of organizations believe it is important to create a seamless, integrated, cross-channel experience by passing customer data across media. Only 30% of businesses do so.
This disconnect between what businesses do and what they know they need to do in today's multi-channel "age of the customer" is troubling, and it desperately needs to come to an end. Customer Management IQ is pleased to announce an exclusive, complimentary opportunity for doing so.
This September, CMIQ presents its first-ever Multi-Channel Customer Management virtual event. Focusing on optimizing, integrating and adopting multi-channel into the contact center, this unprecedented and unparalleled virtual event--featuring elite keynote speakers, unrivaled case study presenters and cutting-edge solution providers--represents a surefire gateway to escape the shackles of hype and into the warming realm of success. From epic keynotes, to interactive roundtables, to virtual booths with exclusive content downloads, to fun games and trivia, this is a can't-miss program!
Topics include:
- Many Channels, One Experience – Excelling with Multi-Channel Fusion
- Customer Satisfaction in a Multi-Channel World
- Omni-Channel Metrics for Omni-Channel Experience: Rethinking Customer Service Performance
- Building the Multi-Channel Contact Center
- Expert Roundtables - Two Interactive, Actionable Sessions on Multi-Channel
Taking place September 30 & October 1, this is a can't miss event - and it comes at the ever-attractive price of zero dollars and zero cents. There is only one catch: our innovative platform has a severely limited number of attendee slots.
We are giving Customer Management IQ readers the first crack at registering - simply sign up below, and you will be guaranteed live and on-demand access to our Multi-Channel virtual event.
