5 Ways to Boost Your Contact Center Numbers

This FREE webinar was recorded on:
Thursday, July 10, 2014,
1:00 PM - 2:00 PM ET

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Tags: cloud

Want to improve your call center or contact center metrics? Tired of paying the consequences for overstaffing, understaffing or underperforming agents?

Join leading experts on workforce management, contact center operations and quality management to learn how the Cloud helps you:

  • Manage staffing levels to pay for just the right expertise for customer interactions
  • Improve performance over time, with cloud-based software that monitors agents and learns from real-world data
  • Cut capital expenditures for servers and PBXs
  • Get IT and labor savings by eliminating on-premises equipment management
  • Cut software maintenance fees with service that is automatically, seamlessly updated in the cloud

Experts from KnoahSoft, Teleopti and 8x8 demonstrate how easy it is to build profitable relationships with your customers while reducing costs in your contact center.



Panelists:

Mike Butts

Mike Butts
Director of Product Marketing
KnoahSoft

Mike has more than 20 years of business-to-business marketing experience crafting and executing go-to-market strategies for engineered and technology solutions.  His contact center experience includes a seven year stint with a leading contact center solution provider where he delivered effective product marketing strategies, demand generation programs and managed the Microsoft relationship on a global basis.

At KnoahSoft, Mike is responsible for developing product positioning and messaging that differentiates KnoahSoft products, planning and managing the marketing launch of new products and releases, supporting sales teams with education and sales tools and researching key market trends.



Max Ball

Max Ball
Product Marketing
8x8

Max has been in the Contact Center world for over twenty years.  He has worked in a variety of roles including Product Marketing and Management, and Sales and Professional Services for a variety of companies including Edify, IBM and Genesys.  Max now manages Contact Center Product Marketing for 8x8.    Max’s background includes expertise on web based banking applications and natural language text interpretation software, he is a graduate of Stanford University.



David Pahlman

David Pahlman
President
Teleopti, Inc.

David has over 15 years of experience selling and implementing workforce optimization systems at a variety of organizations including Dell and Teleopti. David has served in a variety of roles at Teleopti across sales and marketing and moved to the United States last year to run the company's US operations.



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