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Infographic: How Do You Stack Up With Other Contact Center Innovators? - Call Center IQ

Call Center IQ profiled the attendees at this year's Call Center Week event. We compiled the resulting data into a benchmarking infographic -- see how you compare to other contact center and customer experience professionals. Full Article »

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Good Contact Centres vs. Bad Contact Centres - What's the Difference? -

Customer service professionals are consistently bombarded with complaints about the ways their centres are damaging customer experiences and adversely impacting profitability. A more valuable--and markedly rarer--approach involves offering guidance on what they can do to become better. Full Podcast »

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