2013 Call Center Week Award Winners: Who Runs the World's Best Call Centers?
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The record-setting 14th Call Center Week did more than provide attendees an unparalleled opportunity for connecting in their quest to get closer to their customers -- it also honored the very best performers in customer management.
The annual Call Center Week Excellence Awards bestowed honor upon a number of leading brands, contact centers and leaders, recognizing such topics as culture, leadership/development and technology.
Results of the awards cermony, including Winners and Honorable Mentions, follow:
Best International Call Center
Winner
Stream Global Services
Runner Up
CGS – Computer Generated Solutions
Honorable Mentions
Acronis
Genpact
Best Outsourced Provider
Winners
EGS- Expert Global Solutions
Genpact
Runner Up
HGS
Honorable Mentions
Tech Mahindra and Hutchison Global Services
TLC Associates
Best Contact Center Learning, Development and Recognition Program
Winner
Discover
Runner Up
aok.teleservice defacto GmbH, a member of the davero group
Honorable Mention
- Telerx
- TELUS International
Best in Class Call Center (Under 200 Staff)
Winner
Bath and Body Works
Runner-Up
UPMC Health Plan
Honorable Mentions:
Guardian Retirement Services
Louisville Gas and Electric/Kentucky Utilities (LG&E/KU)
Greatest Job Creating a Culture that Inspires World-Class Excellence
Winner
Protection 1 Security Services
Runner-Up:
Stellar
Fiserv
Honorable mention
Denizbank
Teletech
Contact Center Leader of the Year
Winner
Dennis Foos, Site Director in Grand Junction, Startek
Runner Up
Steve Ellis, Senior Director Customer Care, EyeMed Vision Care
Honorable Mention
Roy Gaunce, Director / Customer Service and Contact Center Operations, HumanaGovernment Business
Best in Class Call Center (over 200)
Winner
Experian Consumer Services
Runner Up
Cigna
Honorable Mentions
ARI
StarTek
Best Performance Acting on the Voice of the Customer and Voice of the Social Customer
Winner
Discover
Runner Up
Protection 1 Security Solutions
Honorable Mention
Valvoline
Best Technology Solutions Provider
Winner
FurstPerson
Assurant Solutions
Runner-Up
Citrix
Honorable Mention
Agero
AMC Technology LLC
