Call Center Excellence Awards have been established to honor, recognize and promote call centers that demonstrate true best practices.

To identify and assess these leading organizations, CM IQ a division of IQPC has assembled an accomplished panel of call center experts and leaders to accurately and objectively evaluate the call centers' expertise with delivering a superior customer experience.



Categories for the awards include:

  • Best in Class Call Center (over 200 staff)
  • Best in Class Call Center (under 200 staff)
  • The Call Center Leader of the Year
  • Best Technology Solutions Provider
  • Best Outsourced Provider
  • Best Performance Acting on Voice of the Customer and Voice of the Social Customer
  • Greatest Job Creating a Culture that Inspires World-Class Excellence
  • Best Contact Center Learning, Development & Recognition Program
  • NEW! Best Mobile Customer Service

Click here to see this years winners and runners up - 2012 Finalists.

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