Articles

Customer management is all about managing the relationships you have with your customers. Find and read customer management articles and call center articles on Customer Management IQ to enhance your customer service.

1109 article results
of 110
April 26, 2016 by Brian Cantor
brian
A more effective way to encourage your employees to deliver great customer experiences.
April 20, 2016 by Brian Cantor
brian
Do I expect perfection in a customer service environment? Of course not! Do I expect the business and its agents to wholeheartedly strive for customer satisfaction? You better believe it! When communicating their pursuit of customer satisfaction, here are some things customer-centric agents never forget or ignore.
March 17, 2016 by Call Center IQ
Revealed: 5 Most Important Elements Of A Customer Interaction
This article reveals the most common reasons businesses engage customers -- and the 5 factors that most notably contribute to the success of those interactions.
March 10, 2016 by Brian Cantor
Apple Launches Customer Support on Twitter; Lessons Learned
Deriving lessons -- and best practices -- from Apple's new customer service Twitter account.
March 3, 2016 by Brian Cantor
brian
Your strategy for handling customer complaints must include these six tenets.
February 15, 2016 by Brian Cantor
brian
If your brand wants to project customer centricity, it needs customer-centric agents. Here are five ways to determine whether they fit the bill.
February 8, 2016 by Brian Cantor
Lesson from Chipotle: Customer Centric Agents Recognize, Then Act
What started as a customer service horror story turned into a shining example of customer-centric agent performance.
February 1, 2016 by Brian Cantor
brian
Here are three customer management focuses that are presently "hot" for call center/CX professionals -- and two that are definitely not.
January 21, 2016 by Brian Cantor
Zappos’ Warm Interaction, Customers Attack Burger King Employee, Unified Commerce
Three customer service stories: A warm Zappos tale, a violent incident at Burger King, and an update on the rise of omni-channel commerce.
1109 article results
of 110