Articles

Customer management is all about managing the relationships you have with your customers. Find and read customer management articles and call center articles on Customer Management IQ to enhance your customer service.

1112 article results
of 111
May 24, 2016 by Brian Cantor
Mcdonald's Logo
Think agent engagement is nothing more than a hollow, feel-good endeavor? Learn from McDonald's...and think again!
May 17, 2016 by
brian
I encounter so many flippant customer service representatives who could not care less about their companies’ long-term health. It was so uplifting to see an employee – one who is not even officially tasked with “customer service” – take such ownership in the customer experience.
May 3, 2016 by Kristin Guthrie
Kristin Guthrie
Smiley faces on receipts. Chocolates on hotel pillows. "Have a nice day" on invoices. These simple gestures make customers happier while driving more profit for your business!
April 26, 2016 by Brian Cantor
brian
A more effective way to encourage your employees to deliver great customer experiences.
April 20, 2016 by Brian Cantor
brian
Do I expect perfection in a customer service environment? Of course not! Do I expect the business and its agents to wholeheartedly strive for customer satisfaction? You better believe it! When communicating their pursuit of customer satisfaction, here are some things customer-centric agents never forget or ignore.
March 17, 2016 by Call Center IQ
Revealed: 5 Most Important Elements Of A Customer Interaction
This article reveals the most common reasons businesses engage customers -- and the 5 factors that most notably contribute to the success of those interactions.
March 10, 2016 by Brian Cantor
Apple Launches Customer Support on Twitter; Lessons Learned
Deriving lessons -- and best practices -- from Apple's new customer service Twitter account.
March 3, 2016 by Brian Cantor
brian
Your strategy for handling customer complaints must include these six tenets.
February 15, 2016 by Brian Cantor
brian
If your brand wants to project customer centricity, it needs customer-centric agents. Here are five ways to determine whether they fit the bill.
1112 article results
of 111