CCIQ surveyed its community to determine the top mega trends for 2016 and released it as an opening video at CCW this past June. This is what you told us, along with the corresponding sessions at the upcoming CCW Winter.
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April 24-26, 2024
The Wigwam | Phoenix, AZ
May 15-17, 2024
Marriott Grand | St. Louis, MO
June 18 - 19, 2024
Free CX Network Webinar Series
June 19 - 20, 2024
Free CX Network Webinar Series
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2024-05-29
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2023-11-21
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2023-11-15
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As the world's largest customer service online research hub, CCW Digital provides 159,000+ members with the tools to optimize their customer contact operations. Through market study reports, seminar series, webinars, and a variety of other media, we’re driving this year’s critical conversations on Generative AI like ChatGPT, automation, agent engagement, self-service, personalization and more.
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