Agent Engagement

 

5 Ws of Contact Center Agent Engagement

Contributor: Brian Cantor
Posted: 11/4/2014

5 Ws of Contact Center Agent Engagement - Brian Cantor

To render their businesses, practices and philosophies more attractive to customers, organizations must begin doing the same for agents. Full Article »


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Command and Control in Governmental Contact Centers

Contributor: Tripp Babbitt
Posted: 5/20/2010


Command and Control in Governmental Contact Centers - Tripp Babbitt

In an attempt to keep in touch with the world I ran across an article in the Wall Street Journal. Full Column »


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How to Recruit the Perfect Agent

This white paper looks at three ways in which you can enhance your recruitment process, and shows why common misconceptions of communication assessment at recruitment can produce unreliable results. It also shares actions you can take today to improve your hiring profile and get the best communicators in the market. Full Whitepaper »


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