Agent Engagement

 

5 Ws of Contact Center Agent Engagement

Contributor: Brian Cantor
Posted: 11/4/2014

5 Ws of Contact Center Agent Engagement - Brian Cantor

To render their businesses, practices and philosophies more attractive to customers, organizations must begin doing the same for agents. Full Article »


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Command and Control in Governmental Contact Centers

Contributor: Tripp Babbitt
Posted: 5/20/2010


Command and Control in Governmental Contact Centers - Tripp Babbitt

In an attempt to keep in touch with the world I ran across an article in the Wall Street Journal. Full Column »


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Consumer Survey 2014: Covering All the Bases

Customer service is more important today than ever before, and understanding the service preferences of each generation plays a critical role in an organization’s success. Full Whitepaper »


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