Customer Experience Management

Delivering the ultimate Customer Experience is what sets customer centric companies apart from their competition in today's competitive market. Stay up to date with the latest in customer feedback, engagement, loyalty and retention techniques and benchmark your own multi-channel strategies against corporate innovators and leaders.

Three Critical Success Factors for Remote Work

Contributor: Michele Rowan
Posted: 12/12/2013

Remote working is exploding as a result of mobile technologies. A growing segment of the workforce prefers it, and it saves huge spend on real estate and related costs. But lagging behind the rapid technology expansion is well thought through organizational strategy to absolutely ensure that remote workers are as productive and as engaged as their in-house counterparts. Full Article »

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Ten Key Points to Consider Before Implementing a Self-Service Solution

Are you looking to help your organization deliver a unique, personalized web self-service experience? By investing wisely now, you can create a self-service strategy that can drive operational efficiency, increase revenue and build customer loyalty. Full Whitepaper »

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